Terms of Use
Groupe surface
Last updated: November 4, 2026
1. Acceptance of Terms
Welcome to the Groupe surface website.
By accessing or using this website, you acknowledge that you have read these Terms of Use and agree to comply with them to the extent permitted by applicable law.
If you do not agree with these terms, please discontinue use of the website.
These terms primarily govern access to and use of the website. They do not replace any applicable sales agreements, quotations, purchase orders, warranties, or service agreements relating to Groupe surface products and services.
2. General Information
Groupe surface operates a business providing products, solutions, and services for various residential and commercial.
The information presented on this website is provided for informational and promotional purposes. It does not, by itself, constitute a binding contractual offer or a commitment to provide any particular product or service.
3. Accuracy of Information
Groupe surface makes reasonable efforts to provide accurate and current information. However, errors, omissions, inaccuracies, or changes may occur.
Descriptions, specifications, dimensions, illustrations, colours, photographs, performance information, and other details may vary depending on products, manufacturers, installation conditions, and applications.
Photographs, simulations, and visual representations are provided for illustration purposes. Actual product appearance may differ due to lighting, display settings, materials, and environmental conditions.
Groupe surface may correct or modify website content without prior notice, subject to applicable legal and contractual obligations.
4. Products, Availability, and Technical Specifications
The presentation of a product or service on this website does not guarantee its availability, compatibility, or suitability for a particular application.
Technical specifications, advertised performance, and expected results may depend on various factors, including environmental conditions, surfaces, materials, installation methods, and maintenance.
Customers are responsible for providing relevant project information. Groupe surface may recommend a technical assessment or preliminary verification before an order or installation.
Information published on this website does not replace official technical documentation, manufacturer instructions, applicable standards, or professional advice required for a particular project.
5. Quotations, Pricing, and Orders
Requests submitted through the website are considered inquiries and do not constitute automatically accepted orders.
Unless expressly stated otherwise, prices, estimates, and commercial information published on the website are indicative and subject to change.
Final pricing, taxes, fees, timelines, payment terms, delivery arrangements, and installation conditions are established in the applicable contractual documents.
Quotations and proposals remain subject to their individual terms, including any validity period.
Nothing in these terms limits consumer rights or mandatory disclosure obligations imposed by applicable legislation.
6. Installation, Use, and Maintenance
Improper installation or use of a product may affect its appearance, effectiveness, durability, or safety.
General recommendations published on this website do not constitute a personalized assessment of every situation.
Customers must follow applicable manufacturer instructions, recommendations, and regulatory requirements.
Where Groupe surface provides installation services, the parties’ obligations are determined by the applicable contractual documents and mandatory legal provisions.
7. Intellectual Property
Unless otherwise indicated, website text, photographs, illustrations, graphics, videos, logos, trademarks, presentations, and other content belong to Groupe surface or are used with permission from their respective owners.
Such materials are protected by applicable intellectual property laws.
Unauthorized reproduction, redistribution, modification, commercial exploitation, or other use of website content is prohibited, except as permitted by law or with prior written authorization.
Accessing the website does not transfer ownership or grant a licence to protected materials, other than limited viewing for legitimate personal or professional purposes.
8. Acceptable Website Use
Users agree not to:
- Use the website for fraudulent, unlawful, or misleading purposes.
- Attempt unauthorized access to servers, systems, or data.
- Introduce malicious software or disrupt website operations.
- Engage in abusive automated collection of website data or content.
- Impersonate others or submit false information.
- Infringe upon the rights of Groupe surface or third parties.
Groupe surface reserves the right to take reasonable measures to protect its website, systems, and users, including restricting access in cases of misuse.
9. Forms and Communications
Users are responsible for the accuracy of information they submit.
Submitting a form, email, or inquiry does not automatically establish a contractual relationship or an obligation to accept a project.
Groupe surface does not guarantee a specific response time unless otherwise agreed.
Visitors should avoid submitting unnecessary sensitive or confidential information through general website forms.
Personal information received is handled according to our Privacy Policy.
10. Third-Party Websites and Services
The website may contain links, content, or features provided by third parties.
These resources are provided for informational or functional purposes. Groupe surface does not necessarily control their content, availability, or practices.
To the extent permitted by law, Groupe surface disclaims responsibility for independent third-party services beyond its control.
Use of those services may be subject to their respective terms.
11. Website Availability and Security
Groupe surface makes reasonable efforts to maintain a secure and accessible website.
However, the website may occasionally become unavailable due to maintenance, technical difficulties, updates, or events beyond our control.
Groupe surface does not guarantee uninterrupted availability or the absolute absence of errors or security vulnerabilities.
Users remain responsible for maintaining the security of their own devices, software, and connections.
12. Limitation of Liability
To the fullest extent permitted by law, Groupe surface shall not be liable for losses or damages resulting exclusively from improper website use, interruptions beyond its control, technical incompatibilities specific to a user, or unauthorized reliance on general information published on the website.
Website information is not a substitute for professional verification appropriate to the requirements of a particular project.
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including liability arising from intentional or gross fault or bodily or moral injury, nor does it restrict mandatory consumer rights.
Liabilities relating to product sales, manufacturing, delivery, or installation remain governed by applicable agreements and legislation.
13. Warranties and Consumer Rights
Warranties applicable to products and services may vary according to their nature, manufacturers, and contractual arrangements.
Any commercial or contractual warranty is additional to, and does not replace, applicable statutory warranties.
Nothing in these terms shall be interpreted as a waiver of statutory warranties or remedies provided under Quebec’s Consumer Protection Act or other applicable legislation.
14. Changes to These Terms
Groupe surface may update these Terms of Use to reflect changes in business operations, website functionality, or legal requirements.
Updates will be published on this page with a revised date.
Changes will apply prospectively to website use, subject to existing rights and contractual obligations. Changes requiring specific notice or consent will be handled according to applicable law.
15. Governing Law and Dispute Resolution
These Terms of Use are governed by the applicable laws of the Province of Quebec and the applicable federal laws of Canada.
Subject to mandatory jurisdiction and consumer protection rules, disputes relating to website use shall be submitted to the competent courts of Quebec.
Before initiating legal proceedings, parties are encouraged to seek an amicable resolution when appropriate.
16. Severability
If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in effect to the extent permitted by law.
17. Contact
For questions regarding these Terms of Use, please contact us through the contact form available on our website.